Shipping policy

1. Order Processing Time: All orders placed on our website will be processed within 1-3 business days after payment is confirmed. Processing time includes verifying your order details, checking product availability, packaging your items, and preparing them for shipment. Please note that orders placed on weekends or public holidays will be processed on the next business day, as our warehouse is not operational during these periods.
2. Shipping Destinations: We offer shipping to most regions and cities, covering both domestic and international locations. However, there may be some remote areas or locations with restricted shipping services that we cannot deliver to. If your shipping address falls into such a category, we will contact you via email to inform you of the situation and offer alternative solutions or a full refund.
3. Shipping Methods: We partner with reliable shipping carriers to ensure your orders are delivered safely and on time. The available shipping methods will be displayed at checkout, and you can choose the one that best fits your needs and budget. Options may include standard shipping, expedited shipping, and express shipping, each with different delivery timelines and costs.
4. Shipping Costs: Shipping costs are calculated based on your shipping destination, the weight and size of your order, and the shipping method you select. The exact shipping cost will be automatically generated and displayed at checkout before you complete your payment, so you can review it in advance.
5. Delivery Timelines: Delivery timelines vary depending on your shipping destination and the selected shipping method. Standard shipping typically takes 5-10 business days for domestic orders and 10-20 business days for international orders. Expedited shipping may take 3-5 business days domestically and 7-12 business days internationally, while express shipping can deliver within 1-3 business days for most locations.
6. Order Tracking: Once your order is shipped, we will send you a confirmation email containing a tracking number and a link to track your package. You can use this tracking number to check the real-time status of your shipment on our website or the shipping carrier’s official website, allowing you to stay updated on when your order will arrive.
7. Shipping Address Accuracy: It is your responsibility to provide a complete and accurate shipping address, including street name, house number, apartment number (if applicable), city, postal code, and contact phone number. We are not responsible for delayed or undelivered orders caused by incorrect or incomplete address information. If you realize you have provided the wrong address after placing your order, please contact us immediately to request a correction.
8. Order Splitting: In some cases, if your order contains multiple items and some items are out of stock or require different processing times, we may split your order into multiple shipments. If this happens, we will send you a separate shipping confirmation email for each shipment, each with its own tracking number. You will not be charged additional shipping fees for split orders.
9. Customs and Duties (International Orders): For international orders, your package may be subject to customs duties, taxes, or other fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping cost. We do not have control over these fees, and they vary depending on the destination country’s customs regulations. You may need to pay these fees upon delivery to receive your package.
10. Delayed Shipments: While we strive to deliver all orders on time, there may be occasional delays due to unforeseen circumstances such as weather conditions, transportation disruptions, customs clearance delays (for international orders), or peak shopping periods. If your order is delayed beyond the estimated delivery timeline, please contact us and we will investigate the status of your shipment and provide you with an updated delivery estimate.
11. Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us within 7 days of the estimated delivery date. For lost packages, we will work with the shipping carrier to track and locate your package. If the package cannot be found, we will offer you a full refund or a replacement (subject to product availability). For damaged packages, please provide photos of the damaged item and the packaging, and we will arrange for a refund or replacement.
12. Signature Requirements: Some shipping methods may require a signature upon delivery to ensure the package is received by the intended recipient. If no one is available to sign for the package, the shipping carrier may leave a delivery notice and attempt to deliver again at a later time, or you may need to pick up the package from the carrier’s local facility.
13. Changes to Shipping Information: Once your order has been processed and shipped, we cannot make changes to the shipping address, shipping method, or order details. If you need to make changes before your order is shipped, please contact us as soon as possible, and we will do our best to accommodate your request.
14. Holiday Shipping: During peak holiday periods, order processing and shipping times may be extended due to high order volumes. We recommend placing your orders in advance to ensure they arrive on time for the holidays. We will post updates on our website regarding holiday shipping deadlines to help you plan your purchases.
15. Contact Us for Shipping Inquiries: If you have any questions, concerns, or need assistance with your order’s shipping status, please contact our customer service team. We are here to help and will respond to your inquiries as soon as possible.

Contact Information